GreaterGood Reviews

My bank notified me that a greatergood.com attempted an online transaction from one of my accounts. I realised it was a US charity organisation, and I had no prior experience with them. I've frozen the account and contacted the bank to inquire further. I've brought this to your attention because the bank suggested I contact the merchant about this attempted fraudulent transaction.

It would be great if the organisation tightened their online security as I can see there was a previous complaint in August with similar experience. I am not even from America and I feel that this is targeted. Please ensure that this doesn't happen with others

I woke up Saturday morning to an alert from my bank that money was donated without my authorization I have no idea who this company is or what it is but I have to stop payment in my bank is sending me a new credit card now I have to go through all the trouble of setting up a new debit card to pay my bills, this company is not legitimate in my opinion

I have purchased numerous items in the last few years. I have always been satisfied with the products and the fact that it helps to feed animals, is a plus!

02/11/22
I placed my order, they took my payment & canceled my order! They need to make it right!...

I ordered a 7 strand bracelet for my sister, as a Christmas present, on 12/9/21. On 12/20/21, the tracking information stated my package arrived at the USPS destination location. On 12/26/21, I reached out to customer service because my order kept saying it would be delivered that day, not getting delivered and then saying the same thing the next day. Every single day I checked. On 12/30/21, I was issued a replacement and all seemed to be good. However, on 1/8/22, the bracelet was delivered and the next day my sister was able to try it on. Only 3 of the 7 strands will even fit her wrist and 1 of the strands will hardly even fit her petite 7 year old daughter's wrist. I genuinely can not believe I paid nearly $40 for the bracelet, had to have it replaced after almost a month and still received such a poor quality product! I reached out to customer service about the problem and in the email, I stated I no longer have access to the card I purchased the bracelet with so even though I felt a refund was absolutely in order for this awful experience, I was unable to receive one to that card. After several days I received a response that said they'd issued a refund…. To the card I told them I cannot receive I refund to. ‍ so if you want shoddy products, long waits and horrendous customer service, this is the company for you. If not, avoid at all costs.

I've shopped this site several times over 4 or 5 years. Have worn my favorite black long sleeve tee to work once a week over 3 years (RN, multi color paws match with different colored scrub pants & clogs!) ALWAYS get a compliment, usually end up seeing & sharing cell phone pictures of pets with my patients. Recently ordered/received 3 more work shirts because it's such a wonderful way to start a rapport. (Panda is a sleep shirt.) I have no complaints about quality or delivery time.

I placed an order feeling good about helping animals and getting some great things for my upcoming vacation. I've waited 2 weeks foe this package to arrive only to get an email stating the package had been returned to them. I've never had a problem getting packages. I call scam. Do not order. I'll be checking my credit card to be sure e money was refunded. They should have expedited the returned package. Poor poor customer service. Done.

Tim this is your LAST WARNING before a Criminal Complaint is filed with the WA - MN Attorney General Consumer Fraud Division by our Firm.

Laws Violated
HR3858
SB607

A 30 day hold mandatory under laws protecting pets after Disasters

STOP - do not try to feed us the HSUS rigmarole that these are not peoples pets because they are.

Nonprofits Operating Corruptly taking Hurricane Survivors Family Members
(Their Pets) You're looking at Serious Trouble & whether you realize it or not you were committing very serious Criminal and Offenses concerning Disaster Fraud.

Recently I purchased a scale from Greater Goods but it wasnt to the specifications I needed. Luckily Nick from CS reached out to me and offered up another scale they have that better solved my issue. I'm very grateful for their effort and for Nicks kindness.

-Calvin

Ordered paw print shoes for my mom for mother's day. Paid almost 3x the price of the item to get here on time. Needless to say, it did not arrive. I emailed 5 times prior to Mothers day to get an update and find out why, only to be ignored. Did online chat with them the following Monday, only to be disconnected repeatedly, told that Fridays don't count as a day of the week even though they do in fact work on Friday. Finally got supervisor David. He was incredibly rude, refused to connect me to someone above him. He asked me to forward the email proving I should have received this on Friday, which I did. Then David said that he didn't care what I sent him, he wouldnt refund me my shipping costs and it was not his problem. David told me, as far as I am concerned, he is the ultimate word and even though he does have bosses above him, flat out refused to connect me to one. (i do have screenshots of our conversation). He said its up to him only about resolving my issue, and he wasn't issuing a refund. Tried to disconnected myself and get someone else, and he told the 3 people working below him to refuse to put me to anyone else. Then he told me that i need to stop contacting them, as he has already explained that he is the ultimate word there, and wouldn't assist me any further.
Absolutely horrible customer service. I would NEVER buy from them again, and will tell everyone I know not to either.